Avante Sales Console
// Notifications
Processing complete
87 calls processed
2 min ago
Anomaly detected
Brown T. — sharp drop in score (-1.8)
14 min ago
New report ready
Weekly performance report
1 hour ago
Trigger fired
Brown T. — score 1/10 · Email to manager + SMS to client
28 min ago
Role:

Dialogs

// Calls · Chats · Real-time · Coaching

// Total in DB
8 432
+214 today
// Analyzed
7 891
93.6% of base
// In queue
87
~3 sec/call
// Avg score
7.8
out of 10.0 · +0.3 this week
In queue: 87 calls
// AI is analyzing recordings · ~3 sec
// FILTERS
DATE ↓ MANAGER DEPT DEAL DURATION SCORE STATUS ACTIONS
Dialogs are analyzed alongside calls — use Process in the Calls tab to score new conversations.
Total dialogs
—
WhatsApp
—
Instagram
—
Substantive (≥10)
—
Channel
Length
Status
Themes
Dialogs (0)
Showing 1-100 of 0 1 / 1
Date Channel Messages Linked Analysis

Analytics

// Dashboard · Reports · Teams · Behavior · Profiles · Unit Economics · CRM

// Total calls
—
30 days
// Avg score
—
out of 10.0
// Conversion
—
company avg
// Revenue (contracts)
—
open + closed
Manager ranking · 30 days
Calls over 30 days
∼ Avg score (top-15)
∼ Score & conversion trend · 30 days
Score distribution
0-4: —
4-6: —
6-8: —
8-10: —
Detailed manager ranking
RANKMANAGERDEPTCALLS AVG SCOREMAXCONVERSIONTREND
Department comparison
Activity by day of week
Conversion vs Quality · top managers

Client behavior model

// Client behavior pattern analysis based on 7,891 calls

// Deal conversion
23.4%
+2.1% this quarter
▲
// Avg deal cycle
14
days to close
◷
// Repeat contact
67%
targeted clients call back
↻
// Top objection
Price
312 mentions
⚠
Sales funnel
First contact
7,891 calls100%
7 891
-22% ↓
Needs discovery
6,155 conversations78%
6 155
-25% ↓
Presentation
4,182 presentations53%
4 182
-18% ↓
Objections
2,762 dialogues35%
2 762
-11.6% ↓
Close
1,847 deals23.4%
1 847
Activity by hour
▮ Objection frequency
∼ Client retention
◊ Engagement patterns

Psychological profiles

// Client classification by communication style

// Analyst
28%
2,209 clients
■
// Driver
22%
1,736 clients
■
// Expressive
18%
1,420 clients
■
// Amiable
32%
2,524 clients
■
🔬
Analyst
28% of clients · Conversion 31%
Rational type. Makes decisions based on data, facts and evidence. Asks many clarifying questions. Values accuracy and detail.
FactsROI ComparisonData
// Recommendation
Provide numbers, case studies with concrete results, ROI calculations. Don't rush the decision. Give time for analysis.
🚀
Driver
22% of clients · Conversion 28%
Results-oriented type. Values speed and specifics. Dislikes long conversations. Wants to quickly understand the offer and benefit.
ResultSpeed ClarityControl
// Recommendation
Short pitch focused on results. Respect the client's time. Offer fast solutions and a clear action plan.
🌟
Expressive
18% of clients · Conversion 19%
Emotional type. Inspired by vision and the big picture. Loves success stories. Makes decisions based on emotions and intuition.
VisionStories EmotionsInnovation
// Recommendation
Paint a picture of the future. Share success stories of other clients. Show enthusiasm. Highlight the innovation of the solution.
🤝
Amiable
32% of clients · Conversion 21%
Relationship-oriented type. Values trust, reliability and comfort. Avoids conflict. Needs support and security guarantees.
TrustGuarantees SupportComfort
// Recommendation
Build trust through empathy. Provide guarantees and support. Don't pressure. Show care for the client and long-term partnership.
Profile distribution
◊ Manager effectiveness by profile type

Team & department profiles

// Manager archetypes · strong and weak zones by department

★
Expert
—
Deep product knowledge. High score, slower pace, lots of follow-up reminders.
⚡
Driver
—
Fast and assertive. High conversion, average score, short calls.
●
Facilitator
—
Builds trust and long-term relationships. High NPS, average conversion.
▣
Script follower
—
Strictly follows the script. Low improvisation, stable but average performance.

Unit economics

// Key financial metrics · Oct 2025 – Mar 2026

// LTV / CAC
7.8x
+0.6x this quarter
// LTV
258K
258,000
// CAC
33K
33,000
// ARPU
17.8K
17,800 / mo
// Churn rate, %
3.2%
-2.0% in 6 months
// Payback period, mo
1.9
months to payback
// Clients
602
+88% in 6 months
LTV vs CAC
ARPU trend
Churn rate, %
Cohort analysis
Monthly summary
MONTHCLIENTSREVENUEARPU LTVCACLTV/CACCLOSED
Pipeline by Stage
open deals · amount & count
Win Rate Trend
% won by quarter
Revenue by Month
won deals · cumulative
Deal Size Distribution
by amount bucket
Manager Performance
pipeline · won · lost · win rate · avg deal
Department Breakdown
pipeline value by dept
Top Lost Reasons
closed lost · why deals die

Recommendations

// Coaching cards · Next actions · Nudges · Risk alerts

★
Priority recommendation
Implement the "Price is too high" objection handling script — this will increase conversion by 4-6% in 2 weeks. 312 calls with this objection, current conversion 11%.
CRITICAL
Brown T. — performance drop
Avg score dropped from 8.7 to 6.9 over 3 weeks. Key issues: skipping needs discovery stage, shorter call duration.
Impact: -12% dept conversion
WARNING
Presentation script is outdated
72% of managers deviate from the script during the presentation stage. Avg score for "Product presentation": 7.0/10 — below target.
Impact: -8% conversion
GROWTH
Nolan E. — best progress
Avg score grew from 7.1 to 8.4 over a month. Objection handling (+2.1) and deal closing (+1.8) improved most.
Use as example
INSIGHT
Optimal call time: 9–11 AM
Call conversion at 9:00–11:00 is 34% higher than afternoon. Recommended to redistribute manager workload.
+5% to overall conversion
WARNING
Support — long calls
Avg call duration in tech support is 40% above norm (7:12 vs 5:10). Reason: no knowledge base for common questions.
-15% productivity
GROWTH
Cross-selling: untapped potential
Only 8% of managers offer additional services. AI identified 1,240 calls with high upsell potential.
+22% to avg ticket
AI weekly summary
+2.1%
Conversion growth
+0.3
Avg score
-18sec
Processing time
4
Anomalies
New research
// Request to Research Desk · result will be saved to history

Department

//

Team members

—

Scoring criteria & prompt

—

Settings

// Profile · Integrations · Automation · Agents · Scripts · Audit

1
Profile & Team
Admin, period, scoring
2
Integrations
Telephony, CRM, bots
3
Automation
Rules & notifications
4
Agents
AI configuration
5
Scripts & Prompts
Call analysis setup
6
Audit Log
Change history
Administrator & period
Escalation contacts and billing period parameters
Scoring criteria
Configure call scoring criterion weights
Greeting 15%
Needs discovery 25%
Product presentation 20%
Objection handling 20%
Deal closing 10%
Script adherence 10%
Integrations
Connected services and data sources
PBX
Telephony (Asterisk)
Connected
📊
CRM (Bitrix24)
Connected
💬
Telegram bot
Not connected
📧
Email notifications
Connected
Notifications
Manage notification rules
Low call score
Notify when score drops below 5.0
Behavior anomaly
Sudden change in manager metrics
Weekly report
Auto-generated every Monday
Processing queue
Notify when queue exceeds 50 calls
Departments, criteria & AI prompts
Manage company structure and call analysis parameters for each department
🔑 AI model key
OpenAI GPT-4o
Criteria & weights Total: 0%
// When weights change, the final call score is recalculated for all department managers
Manager roster
Names, departments, archetypes · used in filters and comparisons
NameDeptEmailArchetypeStatus
Roles & access
Permissions model · activated in enterprise release
demo mode
Admin
Full access, user management, audit
1 user
Department Head
Own managers, team coaching cards
0 · in development
Manager
Own inbox, own calls, own coaching
0 · in development
View only
Dashboard, reports, no editing
0 · in development
// Active rules
6
of 8 configured
// Fired today
14
+3 vs yesterday
// Emails sent
9
to managers
// SMS sent
5
clients with promo code
// TRIGGER RULES
RULE CONDITION ACTIONS FIRED LAST STATUS
Critical score
// Bankruptcy Practice · All managers
 Score < 2
✉ Email to manager ✏ SMS to client +promo ☐ Task to manager
23 times 28 min ago
Low score
// All depts · All managers
 Score < 5
✉ Email to manager ☐ Task to listen
87 times 1h 12m ago
Stop word
// All depts · All managers
 Stop word in call
✈ Telegram to manager ☐ Mark in call card
12 times 3h 44m ago
High score
// Bankruptcy Practice · All managers
 Score ≥ 9
▶ Move deal ☐ Tag «Benchmark»
61 times Today, 10:14
Client conflict
// All depts · All managers
 Negative emotion > 70%
✉ Email to senior manager ▶ Auto callback +2h
8 times Yesterday, 16:33
Script violation
// Bankruptcy Practice · All managers
 Script < 60%
☐ Task for training
34 times Yesterday, 11:05
Repeat contact
// Support · All managers
 Client calls ≥ 3 times
▶ Escalate to expert ✏ SMS about transfer
— Inactive
After-hours missed
// All depts · All managers
 Missed outside hours
✏ Apology SMS to client ☐ Task to call back
— Inactive
// TRIGGER LOG — TODAY
14:03
Critical score
Brown T. · Bankruptcy Practice · Score 1.0/10
✉ Email → Foster I. (head) ✏ SMS → +7 9** ***-**-23 · ECHO500 (promo) ☐ Task → Brown T. · Script refinement
✓ Done
13:41
High score
Carter A. · Bankruptcy Practice · Score 9.4/10
▶ Deal → next funnel stage ☐ Tag «Benchmark» added in CRM
✓ Done
12:58
Low score
Peters A. · Call Center · Score 4.2/10
✉ Email → Stevens O. (head) ☐ Task «Listen to the call from 12:58»
✓ Done
12:11
Stop word
Olsen S. · Support · Detected: «not our problem»
✈ Telegram → Support lead ☐ Flag in call record
✓ Done
11:32
High score
Nolan E. · Bankruptcy Practice · Score 9.1/10
▶ Deal → next funnel stage ☐ Tag «Benchmark» added in CRM
✓ Done
10:57
Script violation
Brown T. · Bankruptcy Practice · Script 38%
☐ Task «Complete the script training»
✓ Done
10:40
Critical score
Coleman M. · Support · Score 1.8/10
✉ Email → Nichols T. (head) ✏ SMS → +7 9** ***-**-81 · ECHO500 (-$6) ☐ Task → Coleman M. · Script refinement
✓ Done
09:45
Client conflict
Coleman M. · Support · Negative 78%
✉ Email → senior manager ▶ Auto-callback scheduled for 11:45
✓ Done
Morning Digest
Automated broadcast of key metrics and events
Send time
Timezone
Days of week
Recipients
Delivery channels
Digest contents
SLA rules
Define response time thresholds. Violations appear on the Executive Dashboard.
Loading…
Auto-tasks on stage change
Automatically create a task when a deal moves to a new stage.
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Background Agents

// 4 background processes + 3 agents · running 24/7

Background processes

Single-step AI functions triggered by events or schedule

Agents

Multi-step systems with tools, memory and a planning loop

Researcher — ad-hoc queries
Ask any question about team data. The agent will perform multi-step analysis and return a structured report.
Technical log LIVE
Time Agent / Process Type Description Duration Status
—
—
Saved
Required keywords
// If the manager doesn't say these phrases — the criterion score drops
Stop words
// Triggers an automatic notification to the manager
TimeActorEntityActionDescription
Step 1 of 6

Executive Dashboard

// Revenue · Pipeline · Team pulse · Q2 2026

--
Revenue vs Plan
of $25M target
--
Win Rate
won / closed
--
Pipeline Coverage
open deals
--
Avg Call Score
out of 10.0

Deals needing attention

// Urgency-ranked · top 5 open deals

Next actions

// Recommended by coaching engine
Analyzing pipeline...

Revenue by Month

// Won deals by month · last 12 months

Win Rate Trend

// Monthly win rate · last 6 months

Manager quotas

// Plan vs fact
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Sales discipline

// SLA & pipeline health
—
Loading...

Team goals

// KPI progress · current period
Loading...

Key risks & alerts

// Pipeline health · stalled deals · gaps
Analyzing...

Knowledge Base

// Scripts · Techniques · Anti-examples · Proposals

Call scripts by department — edit sections, keywords, and stopwords
Up to date
—
—
Saved
Required keywords
// If the manager does not say these phrases — the criterion score drops
Stop words
// Triggers an automatic notification to the manager
Top-scored calls used as reference when building coaching cards
⚲
Select a research or create a new one
The prompt can be anything: "why did conversion drop", "compare manager archetypes", "find best practices in calls > 8 score". The Research Desk will compile a report from the database.

Agents

// 4 background processes + 3 agents · running 24/7

Background processes

Single-step AI functions triggered by events or schedule

Agents

Multi-step systems with tools, memory and a planning loop

TimeAgentTypeDescriptionIncidentStatus
Researcher — ad-hoc analysis
Ask any question about team data. The agent performs multi-step analysis and returns a structured report.
Pipeline My Open Opportunities
0 items · Sorted by amount · Updated just now
Win probability:
Deal Client Manager Stage Amount Probability Score Activity Urgency Next step
// Funnel by stages
Deal Client Manager Department Amount Close date Duration Result Reason
A
—
—
// Account summary
—
// Health snapshot
// Revenue
// Open risks
// Revenue by month
// Deals by stage outcome
// Avg check & deal count by quarter
// Win rate over time
// Year-over-year breakdown
—
—
// Summary
—
// Score trend by calls
—
// Tasks for this deal
// Commercial proposals
Loading…
Select a conversation
// Comments & activity log
Create
—
Morning digest
What changed since yesterday

Tasks

// Daily plan · Deals · Follow-ups

// Today's plan
—
// Overdue
// By deal
Task Deal Manager Type Priority Due Source
—

Contacts & Companies

// CRM directory · Contacts · Accounts · Roles

◫
Select a contact
Choose a contact from the list to view full profile, linked deals, activity history and AI notes.
Loading...
?
—
—
// Notes
// Interaction history
Edit quotas
Monthly revenue targets by manager
Create funnel
Define custom stage sequence and filters
// Filters (optional)
// Funnel stages
Drag to reorder. Each stage maps to a deal stage in the pipeline.
// Live preview

Leads

// Inbound pipeline · New → Contacted → Qualified → Converted

// Webhook URL for external lead capture: Loading… POST JSON: { "name", "email", "phone", "company", "source", "notes" }
Name / Company Source Manager Est. value Priority Status Age

Product Catalog

// Services · Pricing · Packages

KPI Goals
Apr 1 – Jun 30, 2026 Live
?
Lead
—
New proposal template
Commercial proposal template
Create Goal
Set a new KPI target for a period
New product
New proposal
// Line items
Product / ServiceQtyUnit priceDisc %Total
Call details
ID: a3f8d2e1-c470-4b55-9a30-de05658b4e5d  ·  Status:
// Manager
--
// Date & time
--
// Duration
--
--
/ 10
// Scoring criteria
◁▷ Audio recording
0:00 / --
≡ Transcript
Keywords
Sentiment
62%
28%
10%
Positive 62% Neutral 28% Negative 10%
≡ AI analysis
Period summary report
// Plan → Actual → Actions · auto-generated from Supabase data
—
Close period
// Lock results · goals transition to "closed" status
—
Upload call · AI analysis
// Supports mp3, wav, ogg · up to 100 MB · 15+ parameters analyzed
↑
Drag audio here or browse file
mp3 · wav · ogg · up to 100 MB
// Demo: file is not actually sent. Analysis is simulated using the reference scoring model.
New automation rule
// Condition fires on every new call
Actions
Integration setup
// In demo mode connection is simulated
Export data
// Select export format